Irrespective of the fact that the web hosting service offered by the different companies is de facto the same, each provider has a personalized platform with its own modifications and different ways to do specific things. This is the reason why, an info-rich knowledge base would be amazingly helpful both for persons with zero experience and for technically trained individuals who will at some point discover how given operations are performed, but will lose precious time meanwhile. The objective of such a knowledge base is to make the hosting service fast and simple to use, sparing users both time and efforts. The consequence is more satisfied customers, as they can effortlessly find the information they desire, and significantly less work for the help desk team, because usually the vast majority of the questions and issues that customers have are already described in the knowledge base. If the articles are properly written and cover more things, you will be able to get to know more not only about your account, but also about the web hosting service as a whole.

Extensive Online Documentation in Shared Hosting

If you’ve purchased your first shared hosting account through our company or have transferred your site over to us, you’ll get accustomed to our services and our in-house created Hepsia Control Panel very quickly thanks to the fact that we have compiled a thorough web-based knowledge base where you can find all the info that you could ever need – both general info in regard to the service as a whole and more concrete info about the different features that you can use and the obstacles that you might chance upon. The articles themselves are located in two places. The whole article collection can be accessed through the Help section of the Control Panel. You can access relevant articles about the different functions in every Control Panel section too. You can discover how to do pretty much everything, from creating an .htaccess config file to managing an electronic mailing list, and all the articles feature detailed guides, so you’ll never get confused because of an ambiguous text. Needless to say, if you bump into a more specific obstacle and you don’t find an adequate solution in our knowledge base, you can touch base with our tech support team representatives 24/7.

Extensive Online Documentation in Semi-dedicated Servers

The Help section of the Hepsia Control Panel, which is included in our semi-dedicated plans, will permit you to access the extensive online help documentation that we have compiled for you. The articles contain general information about our hosting services, instructional tutorials about the various features that you can use, as well as troubleshooting guidelines that can help you recover common issues that you may face. The topics that we have covered include virtually everything, from easy things such as how to host a brand new domain name in your account, to more intricate ones such as which SSH commands can be executed on the servers. Articles that are dedicated to the features of a certain Control Panel section will always be available on the right side of the page that you’re on, while the entire article archive is accessible through the all-inclusive Help section.