The support that you can receive from your shared hosting supplier is really important, regardless if you have pre-sales questions and you're not a client yet, or you've got some technical issue with an active account. Prompt and clear information regarding a question or an issue can save you lots of time and efforts, not mentioning that this is generally a proof that you are ordering from a real website hosting provider and not from some reseller. When you buy a hosting account via a company that doesn't own its servers and it can't access them immediately, it's almost certain that you will wait for a few days to have an answer to any kind of query, thus your web sites may remain offline for quite some time. In comparison, a provider that provides different options for communication and has a technical support staff available any time can assist you right away and help you reduce or completely avoid any downtime and prospective losses.

24/7 Customer Support in Shared Hosting

The customer and tech support services for our shared hosting plans are round-the-clock, which means that you can forget all about waiting for a few days in order to receive assistance. In case you are not our client yet, you can give us a call, chat with a consultant or send an e-mail message. In case you do have an account, you are able to open a support ticket on top of the other three options for contact. You'll be able to select the best way to contact us depending on where you are or the equipment you're using. We can help you for almost any hosting-related query that you have or problem that you may encounter and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming problems you may open a ticket, but even in this situation the maximum response time will never exceed an hour.

24/7 Customer Support in Semi-dedicated Servers

Whatever the semi-dedicated server that you pick, you're able to take full advantage of our 24/7 support services even on official holidays. Your websites will be available constantly and so will we. With a lot of contact options, you'll be able to pick the most convenient approach to contact us and find out about our services in case you do not have an account yet, or request support in case you're already among our customers. You can call us, have a chat with a live representative, send an email or open a ticket from the Help section of your Hepsia website hosting Control Panel. The previous two options come with a one-hour answer time guarantee, even though it hardly ever takes over 20 mins to get assistance whatever the complexity of the problem. With our customer and technical support services, we are there for you anytime you need us, not several days afterwards.

24/7 Customer Support in VPS Servers

In case you have a Virtual Private Server from our company, you can contact us 24/7 for any server-related issue or fordifferent issues and / or questions associated with the pre-installed software your server comes with. If you haven't acquired a VPS server plan yet, you can learn more information about our services by giving us a call or by employing our live chat service. For more technical problems, you should send an e-mail or open a ticket through your billing Control Panel and you'll receive support within a maximum of an hour regardless of the time of the day, even on weekends and holidays. The typical answer time generally does not exceed 30 mins. If you need assistance with third-party software, you're able to take advantage of the Managed Services upgrade which you can include to every single VPS plan and our administrators can help you with any installation or troubleshooting issue you have encountered.

24/7 Customer Support in Dedicated Servers

With a one-hour max reply time warranty, you will get lightning-fast support when you acquire a dedicated server through our company. Our customer and technical support teams are online 24/7/365, so when you open a ticket via your billing account or you send an e-mail message about any kind of problem with the server or the pre-installed software on it whatever the time of the day, you will receive a reply within 1 hour, even during holidays. Our ticketing system is the more suitable option if the issue involved needs a longer period of time to be solved or if it has to be forwarded to our administrators, as it's a lot easier to keep track of the communication sent on both sides. For basic, sales and billing issues/inquiries, you're able to call us or talk to a live representative through our chat service. In case you add the Managed Services upgrade to the server plan, our administrators will also assist you with third-party software installation as well as troubleshooting and similarly to the basic support, this service is available 24/7 as well.