When your website hosting supplier supplies live chat support, you will be able to speak to a representative live and learn helpful information or get an issue resolved promptly. The basic advantage of using chat compared to calling to talk with a live person is that you will need just a computer with access to the web, so that you will not pay any rates in case you're in a different state or country. What's more, it is a lot easier to copy and paste information such as domain names, usernames or error messages in other words details that are sometimes hard to share with the other side on the phone. The live chat is also a quicker way to contact the hosting service provider's support team in comparison to using a ticketing system. Last, but not least, when some situation needs a little more time to be dealt with, you're able to do something else entirely while you wait for guidance on the live chat, so that you will not lose time - something that is not possible in case you're on the telephone.

Live Chat Support in Shared Hosting

In addition to the telephone and ticket support, we supply live chat support as well. You're able to contact us every single day, which includes holidays and weekends, and we can give you more information about the shared hosting plans that we offer if you are not a customer yet, or about common and billing questions when you already have an account. Though for solely tech matters you'll need to open a ticket to our tech assistance team, as such issues will require more time to be taken care of, you can still contact us on the live chat for some tech information. To give you an example, we can assist you to set up an e-mail address in your e-mail client or troubleshoot numerous issues, saving you considerable amount of time. Even when our phone lines are already off for the day, you will be able to talk with a live person.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we supply is accessible every single day, even on holidays and weekends. It is one of the best ways to learn more about our semi-dedicated plans in case you don't have an account yet or to have some problem resolved if you are a customer and our customer care agents will help you promptly regardless of the time of the day you join the chat. In case you're hestitating which package is more suitable for your web sites, in case you need advice whether you should order a particular upgrade and how to order it or in case you have problems installing an e-mail account on your computer system, you are able to contact us and we will provide you with the needed info at once. The live chat is accessible even after our phone lines go off for the day, therefore when you have an account here, you can be certain that you will always get timely assistance with any question or problem that comes up.