Assistance Channels

  • 1 hour ticket response time

  • A one hour Inquiry Resolution Guarantee

  • Each ticket you submit to the client support Dept will be handled within less than one hour. The standard queries shall be resolved asap. Nonetheless, if the service inquiry you have sent us requires assistance from an experienced technician, we are going to send the ticket to him and will inform you about the delay.

  • Top quality support service

  • Top–quality Technical Assistance Service

  • We deliver 24 hours a day customer help by using a turbo–fast ticket solution included in your Control Panel. You’re able to e–mail us whenever you want about any of the programs that come pre–configured on the virtual server, such as the selected Linux distribution, the server admin panel and our in–house designed Control Panel.

  • Intuitive help center

  • An Informative Help Zone

  • Each section of the Control Panel that is available totally free with your VPS gives an included articles base. You’ll see a selection of illustrative how to tutorials and a selection of step–by–step video classes that present all the basic website supervision tasks. You can use them by simply clicking the Help or Video control keys in the upper right part of each Control Panel section.