A ticketing system is the most common correspondence channel that hosting companies offer to their customers. It’s usually part of the billing account and is the fastest way to resolve an issue that requires a certain amount of time to investigate or that needs to be escalated to a system administrator. Thus, all replies contributed by either side will be stored in the same location in case somebody else needs to work on the issue at hand and the info in the ticket will be available to all parties. The disadvantage of deploying a ticketing system with most hosting platforms is that it’s separate from the web hosting Control Panel, which means that you’ll have to sign in and out of no less than two accounts in order to complete a given task or to contact the hosting company’s customer support staff. If you’d like to administer a couple of domain names and each one of them is hosted in a different account, you’ll have to use an even larger number of accounts at the same time. In addition, it might take a significant length of time for the hosting provider to answer your ticket requests.

Integrated Ticketing System in Shared Hosting

Our shared hosting plans include an integrated support ticket system, which is an essential part of our in-house developed Hepsia hosting Control Panel. In contrast with other analogous tools, Hepsia will allow you to manage everything connected with the web hosting service itself in the same location – payments, web files, emails, tickets, etc., avoiding the need to use different admin consoles. In the event that you’ve got any technical or pre-sales questions or any problems, you can post a ticket with several clicks without needing to leave your Control Panel. During the process, you can pick a category and our system will offer you a number of help articles, which will provide you with additional information and which may help you resolve any given problem even before you actually send a ticket. We guarantee a ticket response time of maximum 60 minutes, even if it’s a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia hosting Control Panel, which is included with all our semi-dedicated plans, was designed with one objective in mind – that you should be able to manage everything connected with your account from a single location and the trouble tickets make no exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, if you have a question or bump into a difficulty, you can touch base with our tech support team representatives straight away without having to use a completely different admin interface. You can search through your website files or check various settings in your account while you open a new ticket or read the reply to an older one. If you’ve got loads of tickets and you wish to track down a given one, you can use the smart search box, which is available in the Help section of the Control Panel. We guarantee that you’ll get an answer in less than an hour irrespective of the nature of your inquiry or issue.