Integrated Ticketing System in Shared Hosting
Our shared hosting plans include an integrated support ticket system, which is an essential part of our in-house developed Hepsia hosting Control Panel. In contrast with other analogous tools, Hepsia will allow you to manage everything connected with the web hosting service itself in the same location – payments, web files, emails, tickets, etc., avoiding the need to use different admin consoles. In the event that you’ve got any technical or pre-sales questions or any problems, you can post a ticket with several clicks without needing to leave your Control Panel. During the process, you can pick a category and our system will offer you a number of help articles, which will provide you with additional information and which may help you resolve any given problem even before you actually send a ticket. We guarantee a ticket response time of maximum 60 minutes, even if it’s a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which is included with all our semi-dedicated plans, was designed with one objective in mind – that you should be able to manage everything connected with your account from a single location and the trouble tickets make no exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, if you have a question or bump into a difficulty, you can touch base with our tech support team representatives straight away without having to use a completely different admin interface. You can search through your website files or check various settings in your account while you open a new ticket or read the reply to an older one. If you’ve got loads of tickets and you wish to track down a given one, you can use the smart search box, which is available in the Help section of the Control Panel. We guarantee that you’ll get an answer in less than an hour irrespective of the nature of your inquiry or issue.