Should you ever encounter a problem with your website and be incapable of taking care of it on your own, ask the respective web hosting company’s client service team to assist you to bring the site back online. A timely resolution would be the best scenario, but lots of hosting companies reply within twenty four hours and even more, especially if you’re dealing with a hosting reseller. Even if your problem can be sorted out easily, your website may not function correctly or it may not be accessible whatsoever for a lengthy period of time, so you may lose potential customers since it is rather unlikely that anyone will be inclined to go back to a site that is inoperative. With that said, you should make sure not only that you can touch base with your hosting company, but also that they can respond and help you in a timely manner. If a software application update does not go smoothly or you erase something mistakenly, for example, the site should be fixed promptly in order to avoid protracted inaccessibility.

One-Hour Response Guarantee in Shared Hosting

If you are using any of our shared hosting plans and you’ve got a query or bump into a certain complication, you can contact us 24-7-365 by posting a technical support ticket or by writing an email and we will make sure that you receive a reply in less than one hour. In case the issue can be solved, we will do it before we respond, whereas in case there is something that you need to do on your end, we’ll provide you with all the necessary info – what possible solutions to try out, what settings to check, etc. Normally, you’ll receive a response within maximum 30 minutes, so waiting around for hours and hours or even for more than one day to receive support is something impossible. Our 1-hour response guarantee applies to any enquiry that you might have – technical, billing or general.

One-Hour Response Guarantee in Semi-dedicated Servers

Our customer support team reps will be at your service at all times and they’ll answer any ticket that you submit via the web hosting Control Panel within one hour max. The response time is guaranteed regardless of whether you’ve got a general query connected to your semi-dedicated server or you face a problem and you will not have to wait even that long for most issues. Irrespective of what the nature of the issue is or what time of day or night it is, we’ll be there to help you, as we’re available day and night to handle any technical, general or billing issue. If you contact us about anything that’s within our capacity, we’ll resolve it before we reply, which goes to say that you will not have to wait for hours or days while the problem lingers. If there’s something that you have to do on your end, we will provide you with the required information – what workable solutions to try out, what actions to take, etc.