One-Hour Response Guarantee in Shared Hosting
If you are using any of our shared hosting plans and you’ve got a query or bump into a certain complication, you can contact us 24-7-365 by posting a technical support ticket or by writing an email and we will make sure that you receive a reply in less than one hour. In case the issue can be solved, we will do it before we respond, whereas in case there is something that you need to do on your end, we’ll provide you with all the necessary info – what possible solutions to try out, what settings to check, etc. Normally, you’ll receive a response within maximum 30 minutes, so waiting around for hours and hours or even for more than one day to receive support is something impossible. Our 1-hour response guarantee applies to any enquiry that you might have – technical, billing or general.
One-Hour Response Guarantee in Semi-dedicated Servers
Our customer support team reps will be at your service at all times and they’ll answer any ticket that you submit via the web hosting Control Panel within one hour max. The response time is guaranteed regardless of whether you’ve got a general query connected to your semi-dedicated server or you face a problem and you will not have to wait even that long for most issues. Irrespective of what the nature of the issue is or what time of day or night it is, we’ll be there to help you, as we’re available day and night to handle any technical, general or billing issue. If you contact us about anything that’s within our capacity, we’ll resolve it before we reply, which goes to say that you will not have to wait for hours or days while the problem lingers. If there’s something that you have to do on your end, we will provide you with the required information – what workable solutions to try out, what actions to take, etc.