Customer Support Channels
A One–Hour Ticket Response Time Guarantee
We provide a 60–minute response warranty for any ticket or e–mail that you send to the client care staff. We will swiftly respond to all typical questions and forward right away the case to our admins in case any further assistance is required. If you make use of the Managed Servers package, we’ll perform any of the included server administration services at a time that has been discussed with you earlier.
A Premium Help Desk Support Service
- We will be at your disposal 24x7x365 to respond to any enquiries that you may have connected with our Control Panel or any of the applications that we have pre–installed for you on the dedicated server. In case you also need assistance handling server management procedures, have a look at our Managed Servers package, which includes data backup hard drive space, weekly Operating System updates, server monitoring and restarting procedures, as well as software installation and problem troubleshooting services.
A User–Friendly Help Section
Our Control Panel was pre–installed for each dedicated web hosting plan. Among its features is a very convenient integrated knowledgebase that will walk you step by step on all the actions that you can perform. Most of the help articles have video versions that show all the operations that you can perform in a highly illustrative way. You can find all the how–to articles and the video tutorials in the upper right corner of each Control Panel section.